Shipping & Pickup

Last updated: October 24, 2026

This Shipping & Pickup Policy explains how completed surfboards and other products purchased from JEDA Surfboards are made available for pickup, local delivery or shipping.

Because surfboards are oversized, fragile products and many JEDA boards are manufactured specifically for each customer, delivery arrangements may vary depending on the product, destination and individual order.

1. Surfboard Production Time

Most custom JEDA surfboards require approximately two weeks of production time after the order, specifications and required deposit have been confirmed.

Production time is an estimate and may vary depending on:

• Current production workload
• Board construction and glassing requirements
• Custom artwork or color work
• Material availability
• Resin curing conditions
• Requested modifications or specialty construction

If a specific completion date is important, especially for customers traveling to El Salvador, please communicate your arrival date before confirming the order.

2. Order Confirmation

A custom surfboard production slot is normally confirmed after:

• The board model and specifications have been agreed upon
• The final price has been confirmed
• The required deposit has been received

Unless otherwise agreed, custom surfboard orders require a 50% deposit to begin production, with the remaining 50% balance due when the board is completed and ready for pickup, delivery or shipment.

3. Pickup at Papaya Surf Shop

Local pickup is the preferred delivery method for surfboards purchased directly from JEDA Surfboards.

Completed boards may be picked up at:

We will contact you when your surfboard is completed and ready for pickup.

Unless another payment arrangement has been agreed upon, any outstanding balance must be paid before or at the time the board is released to the customer.

4. Inspecting Your Board at Pickup

Customers are encouraged to inspect their surfboard at the time of pickup.

Please verify:

• Board model and dimensions
• Tail shape
• Fin system and configuration
• Construction
• Artwork and color
• Overall condition and finish

If you notice an obvious issue, please bring it to our attention before leaving the pickup location whenever possible.

Manufacturing defects discovered later remain subject to our
Returns & Warranty Policy
and applicable consumer protection rights.

5. Traveling Surfers

JEDA Surfboards offers a convenient option for surfers traveling to El Salvador who would prefer to have a board ready when they arrive rather than travel internationally with a surfboard.

We recommend placing your order more than two weeks before your arrival whenever possible.

The typical process is:

Customers should provide accurate travel dates when placing an order. Flight changes, missed travel connections or other travel circumstances outside JEDA Surfboards’ control do not automatically change the agreed production or payment terms.

6. Local Delivery

Local delivery within El Salvador may be available for certain orders by prior arrangement.

Availability, destination, timing and any applicable delivery charge must be agreed upon before delivery.

If a delivery charge applies, the customer will be informed of the amount before confirming the delivery arrangement.

7. Domestic and International Shipping

Surfboard shipping is not automatically included in the purchase price unless specifically stated in the order or quotation.

Shipping may be available to selected destinations by prior arrangement. Because surfboards require specialized packaging and oversized transportation, shipping availability and cost must generally be calculated individually.

Before shipment is confirmed, JEDA Surfboards will communicate, when applicable:

• Available shipping method
• Destination
• Estimated shipping cost
• Packaging or handling charges, if any
• Estimated dispatch date
• Estimated transit time when available

No additional shipping or delivery charge will be added to an order without being communicated to the customer beforehand.

8. Delivery Time

Production time and shipping transit time are separate.

For custom surfboards, the estimated delivery or pickup schedule begins with the production process. Once the board is completed, any additional transit time depends on the delivery method, destination and carrier.

Where a specific delivery date or timeframe is agreed upon with the customer, that agreed timeframe will apply to the order.

For electronic commerce transactions subject to Salvadoran consumer protection law, orders must otherwise be delivered within the legally applicable period unless a different timeframe has been mutually agreed upon.

9. Shipping Address

Customers requesting shipment are responsible for providing complete and accurate delivery information.

This may include:

• Full recipient name
• Complete delivery address
• City and region
• Postal code where applicable
• Country
• Telephone number
• Any information reasonably required by the carrier

Please review shipping information carefully before the product is dispatched. Additional costs resulting from an incorrect customer-provided address may be the customer’s responsibility where permitted by law.

10. Surfboard Packaging

When a surfboard is shipped, reasonable care is taken to protect it during transportation.

Surfboards may require specialized packaging due to their size, shape and fragility. Any applicable packaging charge will be disclosed before shipment is confirmed.

Customers should retain all packaging until the board has been inspected and any potential transportation claim has been resolved.

11. Shipping Damage

If a shipped surfboard arrives with visible damage, please photograph:

• The unopened package
• Any visible damage to the packaging
• The damaged area of the surfboard
• The entire surfboard
• Shipping labels when relevant

Please contact JEDA Surfboards as soon as possible before discarding the packaging.

We will review the circumstances and assist in determining the appropriate next steps with the carrier or under our Returns & Warranty Policy.

12. Airline Transportation

Once a customer has picked up a surfboard and chooses to transport it by airline, the airline’s baggage policies, surfboard fees and handling conditions apply.

We strongly recommend using an appropriate padded surfboard travel bag and checking the airline’s current surfboard baggage requirements before traveling.

Damage caused during airline transportation is generally considered transportation damage rather than a manufacturing defect and should be reported promptly to the airline.

13. International Duties, Taxes and Customs

For shipments outside El Salvador, customs duties, import taxes, brokerage fees or other destination-country charges may apply.

Unless specifically included in the quotation, these charges are not included in the JEDA Surfboards purchase price or shipping charge and may be collected separately by customs authorities, carriers or other third parties.

The customer is responsible for understanding any import requirements that apply in the destination country unless otherwise agreed in writing.

14. Delays

We make reasonable efforts to meet agreed production and delivery schedules.

Occasional delays may result from circumstances such as:

• Material shortages
• Custom production requirements
• Weather or curing conditions
• Carrier delays
• Customs processing
• Transportation disruptions
• Events beyond our reasonable control

If a significant delay affects an order, we will make reasonable efforts to communicate the updated status to the customer.

Nothing in this section limits any cancellation, refund, payment reversal or other right available under applicable consumer protection law.

15. Uncollected Surfboards

If a completed surfboard is being held for pickup, customers should make reasonable arrangements to collect it after receiving notice that the board is ready.

If your travel plans change or you cannot collect the board as expected, please contact us so that alternative arrangements can be discussed.

Any long-term storage arrangement or additional delivery requirement should be agreed upon directly with JEDA Surfboards.

16. Optional Resale or Buyback for Traveling Surfers

A traveling surfer who decides not to take a JEDA surfboard home after using it may ask whether resale assistance or a possible buyback is available.

This is not a guaranteed service.

Any possible resale or buyback will depend on the condition, age, model and demand for the board at that time and must be negotiated separately.

17. Returns and Warranty

Shipping and pickup issues involving defects, incorrect products, returns or warranty claims are also subject to our
Returns & Warranty Policy.

For general purchasing conditions, please review our
Terms & Conditions.

18. Contact Us

For questions about production schedules, pickup, delivery or shipping, please contact us before placing your order whenever possible.