Privacy Policy

Last updated: October 24, 2026

JEDA Surfboards respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through jedasurfboards.com, how we use it, when it may be shared, and the choices and rights available to you.

By using this website, submitting a form, contacting us, or placing an order, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request information, submit a custom surfboard request, communicate through WhatsApp or email, create an account, or place an order.

This information may include:

• Name
• Email address
• Phone or WhatsApp number
• Country or location information you choose to provide
• Billing, shipping or delivery information when applicable
• Order and transaction information
• Messages, questions and other communications sent to JEDA Surfboards

Custom Surfboard Information

When you submit a custom surfboard request, we may also collect information necessary to understand your surfing and design requirements, including:

• Height and weight
• Surfing level and surfing style
• Waves and conditions you normally surf
• Preferred board model
• Length, width, thickness and desired volume
• Tail, construction and fin preferences
• Glassing and carbon reinforcement preferences
• Artwork, color and logo preferences
• Information about your current surfboard
• Reference images or files that you voluntarily upload
• Additional notes or specifications you provide

This information is used specifically to evaluate, design, quote or manufacture a surfboard according to your request.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website, hosting provider, security systems or WordPress plugins.

This may include:

• IP address
• Browser and device type
• Operating system
• Pages visited
• Date and time of access
• Referring website
• Basic server and security logs

This information may be used to maintain website security, diagnose technical problems, improve website performance and understand general website usage.

3. How We Use Your Information

We may use personal information to:

• Respond to inquiries and requests
• Prepare custom surfboard recommendations and specifications
• Provide estimates or quotations
• Process and manage surfboard orders
• Communicate regarding production, payment, pickup or delivery
• Provide customer service and after-sales support
• Maintain business and transaction records
• Prevent fraud, abuse and security incidents
• Operate and improve our website and services
• Comply with applicable legal, accounting and regulatory obligations

We do not sell your personal information to advertisers or data brokers.

4. Orders and Payments

If online purchasing or payment functionality is enabled, information necessary to process an order may be shared with payment processors, financial institutions or other providers involved in completing the transaction.

Payment details may be processed directly by third-party payment providers. Their handling of payment information is governed by their own privacy policies, security standards and terms of service.

JEDA Surfboards may retain transaction information necessary for accounting, customer service, warranty, legal or tax purposes.

5. WhatsApp, Email and External Communications

If you choose to contact JEDA Surfboards using WhatsApp, email or another third-party communication service, information you provide may also be processed by that service according to its own privacy policy.

We recommend that you avoid sending sensitive financial information, passwords or other unnecessary confidential information through messaging applications or regular email.

6. Cookies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, maintain sessions, improve security and support website features.

Cookies may include:

• Essential cookies required for the website to operate correctly
• Session cookies used for website, account or shopping functionality
• Preference cookies used to remember certain visitor choices
• Third-party cookies that may be created when external content or services are loaded

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of some areas of the website.

7. Embedded Content and Third-Party Services

Pages on this website may contain embedded content or links from third-party platforms, including YouTube, Instagram, WhatsApp and other external websites or services.

Embedded content may behave as if you visited the third-party website directly. Those services may collect information, use cookies or track interaction with their content according to their own privacy policies.

JEDA Surfboards does not control the privacy practices of third-party websites and services. We encourage you to review their privacy policies separately.

8. When We May Share Information

We may share information only when reasonably necessary to operate our business or fulfill your request. This may include trusted service providers such as:

• Website and hosting providers
• Email and communication providers
• Payment processors
• Shipping or delivery providers when applicable
• Technical, security and website service providers
• Professional advisors when reasonably necessary

We may also disclose information when required by applicable law, legal process or a valid request from a competent authority.

9. International Processing

Some third-party services used by this website may process or store information outside El Salvador. This can occur, for example, when using international hosting, payment, messaging, video or technology providers.

Where applicable, we take reasonable steps to use established service providers and handle personal information in accordance with applicable requirements.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing requested services, managing orders and customer relationships, resolving disputes, maintaining appropriate business records and complying with legal or accounting requirements.

Information that is no longer reasonably required may be deleted, anonymized or securely disposed of when appropriate.

11. Your Privacy Rights

Subject to applicable law, you may have the right to request access to personal information we maintain about you and to request correction, updating, deletion, cancellation, opposition, portability, limitation or other legally recognized actions concerning your personal data.

To submit a privacy request, contact us at:

We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access or disclosure.

12. Data Security

We use reasonable administrative, technical and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Users should also take appropriate precautions when communicating or transmitting information online.

13. Children’s Privacy

Our website and online services are not intended to knowingly collect personal information from children without the involvement or authorization of a parent or legal guardian where required by applicable law.

If you believe that personal information belonging to a minor has been submitted to us improperly, please contact us so that we can review the matter.

14. External Links

Our website may contain links to websites operated by third parties. JEDA Surfboards is not responsible for the content, security or privacy practices of those external websites.

Visiting a third-party website is subject to that website’s own terms and privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, business practices or legal requirements.

When changes are made, the updated version will be published on this page and the “Last updated” date will be revised.

16. Contact Us

If you have questions about this Privacy Policy or how JEDA Surfboards handles personal information, please contact us: